We’ve tried to answer all the obvious questions that may help you. If you have any further questions, please feel free to contact us.
See our prices page for the full price list.
We believe dogs have more fun if they can play and interact with other dogs. Our groups are kept small with groups of up to a maximum 4 dogs. Groups are carefully selected with breed, age, sex and personality in mind and are discussed with the owner beforehand.
Yes. We offer a free personal initial consultation and assessment in order to understand both you and your dog’s/pet's personality and needs. This will also give you the chance to get to know us, and ask any questions you might have and find out how things work.
We collect your dog from your home/place of work at an agreed time set by you and then return them after their walk.
Yes. We are fully insured this includes key cover. We are also qualified and CRB checked. Feel free to ask to see a copy of all our certificate.
No. Most clients are comfortable sharing a set of keys with us to enable us to collect and drop off your dog even if you are not home.
Yes, we work flexibly Please contact us to discuss.
Please contact us by email or telephone giving at least 24 hours -notice, for no charges to apply.
In the unlikely event of an emergency, we will immediately call and notify you. In the original consultation, we ensure that we have all the family emergency contact details. If veterinary assistance is needed, we will take your dog to your named vet or, depending on the circumstances, to the nearest possible one.
Yes. Your dog will be under constant supervision by one of our experienced dog walkers, and will NEVER be left unattended.
Yes. As a rule, but this will discussed in the initial consultation, each dog will be considered separately but we reserve the right to refuse any dog.
Bitches may attend All About Paws pet services , however they cannot attend Group Walks while in season or pregnant, an alternative individual walking service will be offered. Any extra cost of the service is to be met by the client.
Your key will be kept secure and locked away from personal information; no key can be identified to any property. In the event of your key being lost or stolen we will advise you immediately.
Your personal information will never be sold or discussed with any 3rd parties in accordance with the Data Protection Act and stored in line with GDPR.
All About Paws staff are DBS checked for your peace of mind.
We carefully select which dogs will walk together. If we identify an issue or imbalance within the group, we will switch dogs accordingly. We will consult with you to agree a solution as we want all of our dogs to enjoy their walk.
Yes. For regular clients with the exception of Christmas Day, however this may impact our price structure. We will advise as relevant but please contact us for detail if required.
We have a GPS tracked and fully insured vehicle, which has dog guard individual safety cages fitted. Each cage has non-slip mats and the vehicles are fully air conditioned to make the journey to the walk as safe comfortable and enjoyable as possible. In the unlikely event that the vehicle is involved in an accident automatic emergency service contact is made via the GPS system.
We are happy to provide services as and when you require, assuming we have diary availability. We recommend that you give as much notice as possible.
Yes. We are able to walk your dog, however group walks are not suitable for an aggressive dog but individual walks would be available. This will discussed in the initial consultation, each dog will be considered separately but we do reserve the right to refuse any dog.
We are based in North Cardiff but cover Cardiff, Caerphilly County and RCT - M4 corridor to include Lantristant and Tonyrefail. Please feel free to ask for other areas. If we can oblige, we will .
Puppies require attention every 2-3 hours.We offer puppy visits or a day care package; please see our services page. We can also offer training and support to assist you, family and pup develop a routine and settle in.
Having a dog walker for a puppy makes training much easier, we will work with your puppy to heel, sit, stay, etc. We will also be able to introduce them to other puppies and dogs once they are old enough to join in.
We follow Kennel club guidelines and will only provide a five minute per month age walk.
Yes. Once your dog is familiar with their walker and responding well to instruction. If your dog is a little bit rusty on their recall then we can keep them on a long lead and let them run and play in safety! We will only let your dog off lead once we have written consent and it is safe to do so.
We will walk in bad weather, we will happily put your dog's coat on and will clean and dry your dog off as much as possible for return home.
Extreme Weather Heavy Storms, Snow and Ice - we may rearrange times, cut short or cancel walks or visits if we feel there is imminent danger to your pet or All About Paws staff. This will be avoided if at all possible and as much notice as reasonably practicable will be provided along with reimbursement of charges if we cannot deliver our service.
Heat waves - your dog will be transported in an air cooled vehicle and water is supplied to dogs at all times. At times of extreme heat, dogs will be transported to a well shaded walking or water play area to make sure they keep cool.
We are happy to administer medication for your dog/cat/pet, in accordance with your written instructions.
We take each dog on its own merit and not on reputation of particular breeds. We meet all dogs before we walk them and each new dog is subject to assessment and a trial period. Any instances of aggressive behaviour will be investigated and we reserve the right to refuse to walk any dog.
We will not consider walking any dog whose breed is listed under the Dangerous Dogs Act as our insurance company does not permit us to do so.
We walk all day Monday to Friday. Weekend bookings are available for regular clients.
Yes usually provided as hourly sitting but please consult our prices and call to discuss.
We will agree a bespoke service delivery plan with you and your pet at the assessment stage. More General Terms and Conditions can be found in our Terms an Condition section.